Shenyang Machine Quality Management Service Upgradeproject

The first half of 2015, the country’s macroeconomic situation is not optimistic, the economy is in the stage of structural adjustment, economic downward pressure step increase, the entire machine tool industry, the situation is also in the down state, especially in the low-end machines, decreased greatly. Shenyang Machine Tool Group before the end of the market through innovation, reform, adjust, get a comparative advantage relative to its competitors, but because of the universality of low-end products. Gradually lost its comparative advantage. That affect the company’s internal operating conditions and external environment, must use innovative thinking, innovative means to solve problems, seek opportunities for survival and development. Shenyang Machine Tool Group has determined that the transition from a traditional to a modern industrial manufacturer and service provider, through a summary of the information platform application and operating mode analysis of the actual situation, the Shenyang Machine Tool Group considers it necessary to maximize service efficiency and quality of service in the short term. Provide users with more rapid and accurate business consulting, business acceptance and complaints and suggestions and other services, and complete information platform capability and improve service speed is the basic work embodied by the advanced level of platform development companies to cooperate, research design and development optimize information scheme has the characteristics of the Shenyang Machine Tool business model, and according to plan implementation of the overall implementation of the program segment, to guide the Shenyang Machine Tool Group to enhance service capabilities, and further enhance the satisfaction of consumer needs.Through extensive reading relevant literature quality management, quality management, quality management issues for the Shenyang Machine Tool Group Service Status upgrade project was analyzed to find out the project there are quality targets set too high in terms of quality management process, quality control and Quality assurance is not in place, the project organizational structure setup issues ignored other aspects of quality management functions. According to Total Quality Management PDCA process proposed in the course of the next Shenyang Machine Tool Group Service upgrade project implementation, to seize the key quality of work, to develop a detailed project quality plan, the quality of the project implementation plan, and establishes complete quality inspection system, the quality of work phases of the project were analyzed. Finally, based on analysis of the project on the potential quality problems, we propose to strengthen the protection of project resources, to establish an effective mechanism needs to change, the establishment of test management systems, and the promotion of project members to communicate and strengthen the quality of education personnel and other aspects of safeguards to quality assurance management improvement program can effectively implemented.