Research On The Construction Project Of The Inspur Great Customer Service System

Customer service is an important part of enterprise products。Any business must rely on the customer, the customer is the most important resource for the production and development, and customer service is the enterprise customer contact window, shouldering a key role in contact between the company and customers, regardless of the company selling What products, services or support are reflected through service。 Whether it will continue to work with businesses or sale, sale, sale process, the process of the company itself embodies all services, did not affect a customer contact to the customer or;For businesses, whether it is the front desk, sales and service representative purchaseo Customers through the process of contacting customers, especially in solving various problems simultaneously, so that customers feel the corporate culture, product performance, the overall image is about the elements of customer satisfaction。Also determines the elements of corporate earnings and development。Large customers are the lifeblood of enterprise development。According to a company’s normal income, it is also suitable for28rule, that is,20%of households can bring80%of revenue, may well be seen how important family is to a company。How to tap and manage key customer needs, ensure business expansion。Partnerships play a strategic role, in-depth understanding of customer business details, improve business processes, to ensure the performance of the parties to reach。Maintain good communication and collaboration, improve the integration of technical service resources, led to solve unexpected problems。Has become an important part of the large customers work。Through systematic research and finishing, combined with practical experience improved through the introduction of organizational structure, systems, processes, and establish a model for great customer service system。...