Research Of Staffing Loss For CI Company Operation Center

BPO (Business Process Outsourcing) is also referred to as business process outsourcing, which means some of their non-core business operations in the for m of contracts outsourced to suppliers to reduce costs while improving service q uality. In recent years, the industry has developed rapidly in the world. In the lat e1990s, the industry began to enter the Chinese minority businesses; CI is the fi rst and largest companies engaged in this industry in Xi’an. It is mainly engaged in offshore outsourcing and online real-time image processing and other service s. Because this industry is an emerging industry in the domestic market and it re quires staff of basic English and typing speed, front-line staff in the operation de partment become younger in average age, usually just graduated or graduating st udents, coupled with changes in the market, all of which causes a lot of uncertai nty to employed persons’benign development. Real-time service has a very stri ct schedule, meanwhile, the highest and lowest peak require variable number of skilled personnel, especially the expert personnel, if staff turnover is too severe, that will increase the difficulty of the quality and time limit for a project, for gen eral industry, the normal staff turnover is at5%to about10%, while the delivery of the company’s operations personnel CI department in2011,2012,2013amoun ts to at an average rare of as high as more than31%.Therefore, staff turnover has become a problem to be solved urgently in term s of CI Company.On the basis of CI’s case, the paper analyses and summarizes staff turnover i ssues on the delivery of the company’s operations department and summarizes m ain issues on the staff turnover in the current operation of CI company; the paper combines human resource management theory with questionnaires and a large n umber of actual cases to analyze the causes of the brain drain and control plans while operating business. In view of this, the company can maintain a sustainabl e development. Meanwhile, the paper also provides valuable referable advice for other businesses within the BPO industry.