Research On Call Center Adapter Platform Based On SSH Framework

Call center(Center Call), also known as customer service center, is a comprehensive information service system based on the advanced computer network and communication technology. This system has emerged as the market changes in recent years, It Is an important tool for enterprises to change the management mode from the products to the customer as the center. Its main function is to provide customers with fast and accurate business consulting, business acceptance and complaints and other services. To maximize the quality of service, to help enterprises develop new customers to retain old customers, enhance the competitiveness of enterprises.With the successful practice of enterprise management software in the mobile terminal and the popularity of smart phones. As the mobile phone terminal seat call center mobile phone into a new business needs. In particular, the chain industry, insurance, auto 4S shop and other branches of the chain of customers, sales staff and other field personne. At this stage, most of the enterprises already have a mature operation of the call center system, Replacing them requires a huge amount of equipment and time management. It is Extreme need to develop a platform for easy adaptation,in order to Complete mobile with call center agents. This thesis Research on the appropriate platform of call center.,based on the development of the market, and the SSH technology. In this paper, the struts+spring+hibernate integrated framework(SSH) is used to construct the adaptive platform. Through SSH technology, combined with JAVA language, Achieve the following functions: Contact the APP client and the third party call center system for incoming, outgoing main function,etc;The ability to provide daily business management.In the paper, Describes the mobile phone at the call(incoming, outgoing) logic;Adapter platform for the mobile phone APP side of the interface to provide universal adapter;Adapter platform provides universal adapter protocol interface paradigm,for mobile phone APP side;Description and study of protocol interface paradigm for call center side。...