Design And Implementation Of Customer Manager Toolkit-GSS System

With the official release of FDD licenses, the three major operators in the 4G market competition began to enter the white hot, the traditional popular customer marketing service model has been unable to meet the needs of business development. Driven by a new pattern of market competition, China Mobile Communications Group Guangzhou Co., Ltd. Guangdong branch(hereinafter referred to as Guangzhou mobile) to further optimize the traditional organizational structure and operation mode, the introduction of excellent grid marketing thinking. Through the development and application of GSS system, to promote the customer manager office mode from "distributed service" to "mobile office", "passive service" to "active service" two direction transformation, the formation of mobile, real-time, convenient, efficient and other four advantages, promote the upgrading of Guangzhou mobile grid operations.GSS system is based on the GIS technology and the development of the whole business operation support system, which is a APP for customer service management. The application is loaded in the Android operating system, through the docking with the external system, the final realization of eight functional modules.This paper analyzes the current situation of enterprise, the use of the system, the customer manager, the content of the GSS system, analyzes the functional requirements of the APP system, external interface needs and non functional requirements. And on the basis of the analysis of the requirements, taking into account the practicality of APP, scalability, etc., the completion of the development of the functional modules, including system architecture, functional architecture and system interface design.After the completion of the system design, through the four test procedures, from the six test strategy, the implementation of 169 test cases, test system design of all the functional modules, the system functions and performance meet the design requirements.GSS system to achieve the full business development process of closed-loop management, full visualization support. Focus to achieve a unified and sound business development and construction, acceptance, customer service and other business functions. To support the customer manager for the site office, to simplify the customer manager.At the end of the paper, the paper is summarized, and the improvement direction of the next system is briefly introduced.