Design And Implementation Of Online Quality Feedback Processing Platform

Baidu search the world’s largest Chinese search engine, its advertising business is increasingly becoming an indispensable pillar of Baidu. At the same time, Baidu’s search promotion services have been established up, along with the increasingly large business advertising, Baidu search for the promotion of the quality of the construction work is facing enormous challenges, the current quality problems are many and complex, resulting in process error process is not standardized, the lack of reliable platform supervision and constraint processing flow of quality problems, the urgent need for quality construction tools automate part of the work carried out intelligent processing. Therefore, the department launched a test Baidu search online platform for quality feedback process research and development project, which aims to promote the quality of the construction work management platform phoenix nest build a good support service system, to better assist in advancing the Phoenix Nest Promotion Management quality processing platform, to build a closed-loop quality service, comprehensive and detailed to show the progress and quality of the past troubleshooting data analysis, and quickly respond to customer feedback the most difficult cases, providing a user-customized self-inquiry service.Online quality feedback processing platform Baidu hi Fengming public number as an interactive front-end, based on Spring, Hibernate, SpringMVC and natural language processing technology related to MVC architecture concept build server-side applications. In this paper, by analyzing the existing status quo of the quality of construction work, to extract the needs of the system, in order to outline design and detailed design basis for the elaborate system, and ultimately achieve the effect of system testing and analysis. The system is divided into seven modules, the author independently completed all seven modules,this paper will focus on the following three important functions to describe the design and implementation process modules:(1) the group message Cluster Analysis Module:customer group message of Baidu hi cluster analysis to extract proper nouns, frequent keywords on the alarm message, and provides the user to view details of the function.(2) Failure Progress Circulation module:Fault flow schedule propulsion and fault transfer information management capabilities, to achieve the quality of the process of treatment, support Baidu internal personnel management failure transfer information, urged the various departments of internal roles to complete the appropriate troubleshooting link timely troubleshooting known current progress.(3) customized service modules include:self-service advertising beyond price troubleshooting features and no ads to show self-investigation function, advertising material information by user input problems, troubleshooting ad is abnormal state, positioning of the location and cause, and returns the result to the user.Currently, on-line quality feedback process on the platform in use, since the on-line, the effect is significant, troubleshooting speed average increase of 45%, reduction in the customer service system per unit time customer inquiries volume, customer complaint rate has been significantly reduced, access to a number of internal departments unanimously approved. By using this platform, for the quality of construction to promote Phoenix Nest Baidu search management platform to provide a strong support and help.