The Implementation And Technical Research On IT Fault Closed Loop Service Management System

Along with calculator technical fast development, the application of thecalculator seeps through each realm gradually. There is increasing highdependence of applying calculator technique and network in each business unit.The breakdown of hardware or the software of the calculator happens frequently.The traditional ways of artificial hands over breakdown, apply for a processingbreakdown and break down processing of the mode can’t adapt the request of thenew situation any more. Especially the inaccurate description of the breakdown orthe mistakes of the description bring great difficulty to deal with the break down.In order to strengthen the power of controlling the break down processing, makethe IT service management process standard, understand the key and difficultpoints of daily maintenance, and improve the IT service quality and support level,the development of is developed for the convenience of handing over and dealingwith the breakdown.This paper discusses the state and significance of the study of IT fault closedloop service management system while probes into the basic structure andtechnical though of the system. The paper shows the practicability and necessity ofthe system by analysis of closed loop conrtol Theory,NET, ASP and ADO.Combined with the development need of the system and the related techniques ofNET, the paper puts forward the solutions of the breakdown, studies theApplications of closed loop conrtol Theory,the general structure, the systemstructure, work process and the system function. At the same time, the paperbrings out the design and realization of every main function mode.By the discussion of the rule and process of the system, the process of theservice is optimized and the mode of the work process is regulated. Thus, it canpromote the basic information construction in every unit, strengthen informationshare and communication. It also can improve the service way and quality, avoidthe shortcomings of the traditional way of dealing with the breakdown. Then themaintenance men can cooperate well, improve the work efficiency and quality. Finally, the daily business come true, such as the breakdown handing, distribution,and solution, and the equipments application, verification and double-check, andthe query statistics, the management of the knowledge data. The study providesvarious kinds of high efficient and safe modern ways for dealing with the ITbreakdown.The IT fault closed loop service management system works as the platformfor the comprehensive management in every unit. It uses B/S structure as thesystem structure. It doesn’t need to install users’ software. So it achieves zero costof maintenance for the users. Users can get functions of the fault management,query statistics, users’ limitation and role management, application of changingequipments, check management and so on.