Design And Implementation Of IT Service Quality Management And Monitoring System Of Dongying Municipal Labor Security Bureau

In the extensive application of information technology today, especially the computer technology, network technology, database technology in the widely application of the social security sector, providing a solid foundation for Informationization Construction Department of social security, but also put forward a higher task for information management. Combining the computer technology, network technology and database technology is applied to the Department of social security, can the construction of efficient, convenient, information system, improve the service mode, mass work to improve the social security level of service.In recent years, along with our country informationization unceasingly thorough, the informatization construction of social security department also walk in the forefront of the industry, has gradually from a single information system become more service oriented system of cooperative information systems. The whole service system, there are many hardware and software business information system. Together these hardware equipment and service system, complete the social security service application information system. In the highly efficient, convenient for the people to provide services at the same time, but also the need for these hardware, software has business management and monitoring of reasonable and effective. In the construction of social protection information backup process, the hardware, software and service monitoring has been paid, and a reasonable added to the information construction scheme and planning.In this Article, based on the analysis of domestic and foreign information system hardware, software monitoring, business monitoring theory and technology, focuses on the research of the software and hardware in the monitoring process, problems of user needs to meet, presents the design objectives and tasks, and according to the control demand of Dongying City Human Resource and Social Security Bureau, combined with the actual hardware Dongying city human resources and Social Security Bureau and software as well as in the management and monitoring system, designed the Dongying city human resources and Social Security Bureau IT business operation monitoring system. Implementation of the IT business information system of scientific, standardization, systematization, automation, convenient management and real-time monitoring.Firstly, analysis of related knowledge of hardware devices, including hardware server monitoring technology, network equipment monitoring technology, as well as the server and network equipment management technology. Secondly, analyzed the business systems in real design requirements for service monitoring and related business system, confirmed the use of these techniques can rapid development system design and system information. Based on the analysis of the system, using the C/S and B/S combined architecture model, to ensure readability system modularity and code. Background database using the popular Mysql database, save the monitoring information. Using UML to complete the system design and modeling of IT business operation monitoring system, and the IT service operation monitoring system for the detailed design, design of the IT service operation monitoring system. Based on system analysis and modeling, combined with database theory and the actual situation of IT business operation monitoring, the conceptual structure of system database and the table structure design, and the sub modules of the system are designed in detail, and the system integration test. Finally, the realization of ideas and solutions on some key and difficult technology in the process of system implementation, summarizes the main advantages and disadvantages, and puts forward the future work objectives.