The Sichuan Nong Jingwang Call Center System Design And Implementation,

Now our country is transitting from the traditional agriculture to the modern agriculture。At this stage, the agricultural labourer or agricultural production and operation organization need more and more agricultural information and require various information service ways. Therefore, government's service consciousness is gradually increasing. Considering the above questions, CallCenter is established. It can meet the requirements of agricultural labourer or agricultural production and operation organization and improve the efficiency of agricultural services.This paper describes the definition of CallCenter, the history of CallCenter at home and abroad and it's key technology and so on. This article also introduces research background, significance of the thesis and it presents the related system requirements and design scheme. According to the research project of CallCenter in sichuan rural economic internet, we analyze and compare with construction schemes which are generally used in our country at the moment,finally, CallCenter based on CTI by card is adopted, then, CallCenter system which services for agriculture is established in Sichuan rural economic internet. This system makes many useful things come true, such as , automatic answer call, automation call distributor, manned answer call, sound recording, automatic receive and send fax, the query and management of message and fax document, business statistics and so on. This system uses one access number (96999) to provide comprehensive rural information service for the whole province. Mobile phone users could use GSM and fixed telephone subscribers can use PSIN to dial and connect to service platform. This system mainly contains many advanced technology, such as, voice, call processing, TTS, intelligent routing, Automatic Speech Recognition, data integration for call, internet, databases. In this system, people are also used as medium agencies. Thus, we can link up database information and service for users on the other end of the line. The system with machine and manned service can maximum two advantages, first, voice system can not be neither bounded by time nor space, second, a 24-hour distributed CallCenter system can also be provided.