| Now our country is transiting from the traditional agriculture to the modern agriculture. At this stage, the agricultural laborer or agricultural production and operation organization need more and more agricultural information and require various information service ways. Therefore, government’s service consciousness is gradually increasing. Considering the above questions, Call Center is established. It can meet the requirements of agricultural laborer or agricultural production and operation organization and improve the efficiency of agricultural services.The thesis relates to the system of automatic answering function, intelligent routing, call processing, data integration, text to speech, automatic voice prompt function, database and network and so on the many kinds of advanced technology. The system completed the automatic response of artificial response system, system, realize the artificial response system and automatic answering system integration, business statistics, automatic call distribution, voice mail and fax file query and management, call recording and automatically receive fax and fax functions. With the development of the status quo analysis of Mobile Corporation of Sichuan Province agricultural enterprises service call center system and the current call center in the field of theory, technology, comprehensive Mobile Corporation in Sichuan Province agricultural enterprises service call center system upgrade, in order to grasp the technical direction of the call center system, for the future more in-depth study of the call center to provide the theory and practice of information guidance.In this thesis, people are also used as medium agencies. Thus, we can link up database information and service for users on the other end of the line. The system with machine and manned service can maximum two advantages, first, voice system cannot be neither bounded by time nor space, second, a 24-hour distributed Call Center system can also be provided. |
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