Design And Implementation Of Tianjin Unicom Users Communication Disorder Management System

China united network communications group co., LTD.(hereinafter referred to as "China unicom") on January 6, 2009 in the original China netcom and China unicom merger on the basis of the established, is the city manages the complete and most comprehensive telecom operators in the telecommunications industry types, providing customers with fixed phone, GSM and WCDMA 3 g mobile communications, broadband, can business and various DianXinKa business, etc.At the same time, it also bear the emergency and important communication support tasks.Base with China unicom, the current main duties, tasks, the positioning of tianjin unicom communication management system, development of tianjin unicom users change existing more than one business support system data, process and function of the concentration of the status quo.To customer demand as the main reference to achieve the purpose of the timely and effective handling of customer complaint management, by clear complaint service process for the request, and then build a across different systems, department of electronic workflow software system, has a practical significance on tianjin unicom future strategy work.Based on the above tianjin unicom’s specific needs, and related business management goal, this article topic proposed the construction of tianjin unicom users communication barrier management system solutions, and select ASP.NET as the primary is to whether software development technology, software structure using. NET three-tier architecture, based on B/S mode, c # programming language development, finally realizes the tianjin unicom users communication obstacles the overall functional architecture of management system, the implementation of system includes accepts the obstacles on function structure module, notify the maintenance module, contact booking module, to repair the receipt and review archive module, using the above five function modules, tianjin unicom’s related business personnel can focus on the same system platform, fast and efficient handling user communication barrier requests, whole completed the obstacles from the user application to repair after review archive of all electronic flow process, greatly improved the original backward work mode and service mode, so as to make the tianjin unicom’s service efficiency and service quality has been improved.Overall, tianjin unicom users communication barrier management system successful implementation, fully meet the demand of the tianjin unicom user goals, reforming and improving the original in tianjin unicom user communication barriers in service work, solved before tianjin unicom mode of many difficulties and problems in the behind, for the strengthening of tianjin unicom’s market competitiveness and the establishment of service industry, good oral traditions play an important significance and value.