Research GSM Network End To End Quality Improvement Project

The quality of the network is a mobile user directly perceived service quality, is the lifeline of the mobile communication enterprises.With the increasing development of mobile communication network technology and the user scale, with the popularity of intelligent terminals, in recent years the number of network equipment and volume of traffic of China Mobile Communication Corporation were multiplied. At the same time, along with the continuous increase in the types of business, the number of users for the network quality complaints are significant increase in. In the mobile network operation and maintenance management, appeared deviation between oriented network based traditional network quality index system and customer perception of network quality. The traditional testing index, statistical index of wireless and core network very good performance results in the network, but the customer perception has been declining.The quality of network management is a comprehensive and systematic work is very important and complicated. The paper combined with the specific process of Sichuan Mobile GSM network end to end quality improvement project implementation, using the method of literature research and empirical research combined,analysis of the Sichuan Mobile Communication Company network quality improvement project. The paper first analyzes GSM network end to end quality index system, establish the objectives of the project, expounds the process of quality improvement project, finally build the process method and process of network quality management work close to the customer perception.This paper firstly introduces the basic theory of project management. Then in the GSM network end to end quality improvement project overview introduces difficulties that Sichuan Mobile Corporation faces in the network quality management,and the background of the project implementation, and the basic ideas and methods of the project development. Then by analyzing the target of project of improvement GSM network end to end quality, to explain in detail the end to end quality index structure on the network. The implementation process of GSM network end to end quality improvement project as the research object, analysis of the process, method and effect of the project, explain the necessity of the implementation of project management in network quality management process. Finally, through analysis and summarize the research results, put forward the improvement direction of follow-up, with the improving suggestions to improve the mobile network quality management.Through the analysis of this paper, and it is proved that the methods and tools of project management used in the mobile network quality management work, to realize the effective organization and management of the system of complex work, and ensure that objectives are achieved..At the same time, the results of this research have more practical significance, can play a guiding role to the implementation of similar complex projects for further.