Optimization Scheme Of The First Hospital Of Lanzhou University ODWS

With China’s accession to the WTO in 2001(the Word Trade Organization of the world Trade Organization), competition goes increasingly fiercely in the domestic medical industry, improving the management level and work efficiency, reducing cost, and providing better service for patients,which can not only improve the economic benefits of the hospital, but also contribute to the social development, each hospital wishes to solve problems as soon as possible. Hospital information management system as a kind of rapid, efficient and accurate modern management means and tools, has been in the country has been widely used in large and medium and small hospitals, the degree of the hospital information construction has become an important sign to measure the level of hospital management. In this paper,on the basis of the this starting point, information management system related to the advanced theory and the specific characteristics of the health care industry in our country, comprehensive analysis of The First Hospital of Lanzhou University outpatient doctor workstation system(ODWS), and connecting with the user satisfaction investigation and analysis of relevant optimization scheme is put forward.From the perspective of user satisfaction, this paper adopts literature research, questionnaire survey method, statistical analysis, statistical analysis and put forward the First Hospital of Lanzhou University ODWS optimization scheme. First of all, this paper expounds the in the healthcare industry and the development present situation and the trend of hospital information system; Then this thesis based on the current advanced research customer satisfaction evaluation model were summarized, including the Swedish customer satisfaction barometer index(SCSB)model, the American customer satisfaction index(ACSI) model and so on, and on this basis,combining with the characteristics of hospital ODWS is proposed in this paper the model framework and evaluation index; This paper takes First Hospital of Lanzhou University staffs are based on a questionnaire survey of the medical personnel as the research object, analyzing the imperfection of the First Hospital of Lanzhou University ODWS and needs to be improved;Finally, puts forward corresponding improvement scheme, this paper puts forward the scheme of the First Hospital of Lanzhou University ODWS optimization has a certain reference value.