Research On Management And Control Methords Of Medical Dispute Survey Based On H Hospital

Doctor-patient relationship is a human interpersonal relations, its target for medical staff and patients, and therefore a special social relationships. Patient relationship as an integral part of social relations, and in recent years, the doctor-patient conflicts, frequent medical malpractice cases, the deep-seated causes of the deterioration of the doctor-patient relationship is worth it to explore. Patient relationship is not only reflected in the medical industry, it is able to demonstrate the existence in today’s society is a special behavior and conflict heart. Therefore, the doctor-patient relationship to explore the status and its influencing factors, will help us a more detailed grasp of the current social relations. The complexity and variability of the doctor-patient relationship also reflects to some extent flawed, as well as some psychological and behavioral problems in some of the social system in the community. So for the Study of the physician-patient relationship should be objective problems from starting to grasp the situation and now the doctor-patient relationship, to explore what factors influence the development of the doctor-patient relationship, so since that help identify the root cause of the problem and put forward relevant feasibility recommendations and proposals, so that theory becomes more practical significance.The nature of medical disputes can be divided into medical dispute and administrative dispute. Currently, for medical disputes are mostly based on research-oriented medical dispute However, the proportion of administrative disputes in the whole medical disputes in reality is gradually increasing. Cause of management medical disputes are rather complicated, both in institutional problem, but also because of the mechanism problem, both in the patient’s own causes and social factors, but also exposes many weaknesses in the hospital’s management system. A wide range of management weaknesses is involved in hospital, these include:the treatment process is unreasonable, the medical environment is poor, arbitrary charges, service is not in high degree of humanity, rules and regulations may not be implemented, medical workers are in the low level of professional quality, the lack of systematic management of medical services, with the lack of coordination between departments steering accountability mechanism is not perfect and so on. The phenomenon is largely due to the increased levels of hospital management to improve the medical treatment of patients’ progress to keep up with growing demand. Both contradictions become more prominent, which led people to eager to improve the overall level of the health care industry requirements.In the above context,306 cases of non-medical hospital patient disputes between 2008-2015 occurred in H hospital were analyzed by the author. Tracing the specific cases according to the source, sum up the experience, the author explored H hospital’s nearly eight years of management of medical disputes features. By investigating 300 patients and their families,100 health-care workers and social workers in-depth interviews respectively, analysis of the current and then to the hospital the doctor-patient relationship management weaknesses, combined with the prevention and treatment disputes experience in domestic and international, improve and refine the rules and regulations, improve practice quality level, increase the intensity of supervision and accountability, and enhance the respect of the correct institution-building recommendations on how to better address the management of medical disputes reasonable suggestions and measures to find ways to effectively manage the prevention of such medical disputes. The main contents of this paper include:First based on the review of the relevant literature, and on the factors that affecting the relationship between doctors and patients were reviewed, so as to clarify the research objectives and methods described herein. Analyze and summarize the characteristics of the patient disputes relationship management content, control theory and the difference between doctor-patient relationship and the general system.Second in this paper, field surveys and in-depth interviews with a combination of methods, the depth of excavation for H hospital cases respectively, became a doctor and a patient side two perspectives on the management of H hospital in time to deal with disputes between doctors and patients to analyze these problems.Third based on the current research, clarifying the problems of the doctor-patient relationship, a more systematic and comprehensive prevention system proposed for the management of medical disputes from previous events occur, the event occurs after processing mechanism and repair strategy are put forward.The study mainly research on basic theoretical doctor-patient relationship with the medical side and the risk of side for the study, the analysis of the doctor-patient relationship, discuss the factors which affect the doctor-patient relationship, this optimized H hospital medical dispute management, promote good communication between doctors and patients, improve risk awareness and quality consciousness of medical personnel, improve the core competitiveness of the hospital has an important reference basis For brother hospitals to provide preventive and treatment management of medical disputes provide idea, for building a harmonious society doctor-patient relationship, and promote the rational use of health resources have a certain reference value.