Frustrate Experience,Media Contact, Resource Availability And Patient Trust

Trust, the safeguarding of good doctor-patient relationships maintaining, is widely believed to be essential to effective therapeutic encounters. It has important practical significant to research on patient trust: In the micro level, it is not only beneficial to give people insight into patient trust, but also plays a vital role to ease contradiction of doctor-patient and construct harmonious doctor-patient relationships; in the macro level, it is favorable to optimized allocation of medical service resources, improvement of medical system construction, and provide references for better medical system and relevant policy making.Based on the survey date of urban residents in Changsha, this study empirical investigates the current status of patient trust level, and how frustrate experience, media contact and resource availability influence on patient trust. The study used SPSS 11.9 statistical software. First of all, descriptive statistical analysis is applied to current status of patient trust level, frustrate experience, media contact and resource availability. Meanwhile, patient trust has been divided into five dimensions — fidelity, competence, confidentiality, honest and global trust for deeply understand how independent variable impact on patient trust and its inner trust dimensions. Then, the study establishes multiple linear regression models respectively to analyze how each variable effect on the dependent variable, which regards patient’s frustrate experience, media contact and resource availability as independent variables, patient trust level and trust level in different dimensions as dependent variables.Six hundred and ten patients made up the sample in the present analysis, of which 67.9% patients has an ambiguous attitude of trust, 17.4% patients distrust doctors, and 14.8% patients trust doctors. With regression analysis, frustrate experience and media contact have a negative effect on patient trust; resource availability has a positive effect on patient trust; indirect frustrate experience and traditional media is negatively correlated with fidelity dimension; indirect frustrate experience and insurance participation have a negative correlation with competence dimension; negative correlation are observed between interpersonal resource and confidentiality dimension; frustrate experience has a negative impact on honest dimension, while insurance participation and interpersonal resource have a positive influence on it; indirect frustrate experience and traditional media have a negative effect on global trust dimension.