Research And Construction Of Knowledge Management Platform Based On Operation Service Of Securities Company

In recent years, a growth development of the total knowledge of the industry is happening, because of the rapid development of China’s capital market, especially of the securities market, the appearance of innovated business, the rapid expansion of the scale of business, complex and diverse factors, the complex types and quantity of participants, and the depth and width of the research. The pressure of the back office department of the securities companies is increasing day by day, which is the main intermediary of the securities market. The traditional training method and knowledge transfer mode are not appropriate any more. So the research on feasibility of spread of the knowledge management system in securities market and a comprehensive summary of weakness of the exploration process, thought of system construction,are included in the paper, in basis on the beneficial exploration and attempt in knowledge management of the Zhongtai Securities Limited by Shares.This work will provide construction experience and reference model to the securities company who will make an effort in knowledge management, which also will promote the construction and improvement of the knowledge management system of the capital market, especially the stock market in China.This paper analyse the systematic knowledge management of the securities companies in our country is the inevitable choice to solve the dilemma of daily operation, in the general situation of knowledge management of the securities companies. In-deep analysis and research of the most valuable theory to China and Thailand securities construction of knowledge management system are made, according to research and analysis of massive basic theories. And the theory is realized, combined with practice and the specific need of company. In the help of the theoretical guidance, a knowledge management system in close connection with business system is constructed in the background service department of Zhongtai securities. The creation, integration, share, access and update process of information and knowledge of operational services, can realize the accumulation and inheritance of individual and organizational knowledge, and promote the individual and organizational knowledge level.The highlight of this article is the combination of knowledge management theory and background operational management of the scurities companies. This paper deeply analyzes and expounds the knowledge management, key factors in the process of system construction, Classification dimension of knowledge, and reason and practical significance of construction of knowledge management system of the Zhongtai Securities motivation, which are learned from the characteristics of knowledge, the specific knowledge structure, the process of system construction, relate to stock market.Another main innovation point of this article is the organic combination of system construction and the mobile Internet, which keeps up with the latest trends of the industry. Once knowledge management system is completed, it will connect to the Zhongtai securities mobile clients. "Total customer service" of the enterprise strategic objectives can be achieved, through the knowledge management platform.Through the close combination of knowledge management with business processes, the user’s Cross regional interaction, the effective integration of business training and knowledge management and dynamic update of market and customer demand can be realized. It helps to constantly improve work performance, systematize background service system, and reach the strategic target of achieving the business collaboration, capacity building and integrated innovation, and serving to enterprise will be achieved. In the end, these works will improve enterprise’s core competitiveness.