| Client installation and maintenance work(the following referred to as ZhuangWei) is the telecom operators broadband business the last link of the production process, and operators a link directly to the customer,its quality directly determines the temporary suspension of customer perception of operators. The efficiency of improving client installation and maintenance, for operators to reduce business operating costs and improving customer service level is of great importance.Since early in2011, lasted for two years, Inner Mongolia telecom company has carried out a series of work for promoting efficiency for ZhuangWwei work:Network resources census、Broadband business opened automatically、Supporting system construction for Client installation and maintenance work、Team standardization construction etc. To a wide range of production processes, development and upgrading the IT support system, the many action has obtained many achievements.Based on the analysis of operators broadband production process and ZhuangWwei work’s characteristics, Inner Mongolia telecom company to carry out the work efficiency was introduced in detail. Action by conducting performance before and after a number of production operation data and services index contrast, demonstrates the Inner Mongolia telecom companies to carry out the efficiency improve for ZhuangWwei the effectiveness of several actions and bring to the company’s direct or indirect benefits. |
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