Study On Level Of Service Optimization Of High-speed Railway Station Based On Arena Simulation

In recent years, high-speed railway sees a rapid development and is increasingly favored by the travelers, which presents a broad development prospects. Improving the level of service for passengers is the strong guarantee of enhancing competitiveness of high-speed railway for finding its place in the fierce transport market. High-speed railway station is the important part and transportation hub for passenger service, whose level of service determines the comprehensive satisfactory degree of high-speed railway passengers. Thus, this article aims to detect the weak links during the service process in high-speed railway station, and provide the optimization and improved schemes based on Arena simulation method, for enhancing the comprehensive level of service of high-speed railway station.Firstly, the level of service theory for high-speed railway station was deeply analyzed from the perspectives of waiting room, ticket hall and urban transport system’s transfer, etc., based on the service links in high-speed railway station. Also, Arena simulation software and its innovative applications in this paper were detailedly introduced. Secondly, from the angle of maximum number of passengers, the evaluation model of level of service in waiting room was proposed to explore the influential factors of level of service in waiting room, and the effect utilities and priority of different measures that can be used to improve the level of service in waiting room. Then, the concept of special service process was proposed to optimize the level of service for late arrival passengers’ departure. Lastly, taking Beijing South Railway Station as an example, the optimization scheme of linkage transfer was proposed to optimize the level of service for night late arrival passengers’ arrival transfer. The above three links were analyzed thoroughly based on establishing the corresponding Arena simulation models, and the main conclusions from this article are:the passenger advanced arrival time is the paramount factor to influence the level of service in waiting room, accompany rate has a weaker effect. For the measures that can be used to improve the level of service in waiting room, the advanced check-out time has the strongest effect utility, check-out speed and the area of waiting room’s effect utilities decrease in order. The special service process can effectively enhance the late arrival passengers’ successful departure rate and optimize the level of service for late arrival passengers’ departure. For the linkage transfer scheme, passengers’ transfer payment cost and per capita transfer time see a significant decrease due to the operation of last metro. The transfer completion time of last passenger also decreases due to the increase of taxi departure frequency. Thus, the transfer efficiency of arrival passengers will be improved, if the departure time of last metro can be well adjusted and the per taxi delay time can be reduced.