| Different from international running mode that government runs core network aslong as operators runs access network, Chinese operators have independent constructionand maintain their own core network. It is the advantage of that market which is nolydriven by market, also for the challenges of the network operators to assess constructionitself. Today when the competition between operators grow more and more fiercly, it issimilar to foreign operators, domestic operators also face the problem that buildingmaintenance costs become tightening when the user awareness become more and moreimportant.How to to guide the construction of network maintenance and optimizationoriented by the risk of service quality has become the influence competitiveness issue.AS largest fixed line operator int the nation,China Telecom facing the complicatednetwork structure, multi system co-exist phenomenon,which causes information sharingdifficulty among the departments.The client network core network, access network,along with the continuous expansion of the network toward specialization, division ofhowever the upper network problems often let the next level of network maintenancedepartment to be kept constantly on the run in the network fault free case, a largeamount of invalid in the labor and make the sector access network, the client networkmaintenance lost to improve the network opportunity, lets the enterprise network servicequality losses. The current telecommunication network need to fixed network, network,data network and other network structure, and the expansion of network scale, so thenetwork management, network management system in multi vendor, multi technology,management difficulty concentrating and integrated. In addition to network support,also need to have the system to the business of product development, service, forcustomers to open security aspects of support. However, these distributed systems, fromthe hierarchy or product life cycle, but are closely linked, mutual influence.Comprehensive service support level of ability, is the embodiment of the overall,comprehensive service ability, service ability or data fusion of these systems, andtherefore must be in these systems, sharing platform to build a unified data system, dataand services.Chengdu Telecom Risk-warning System of Service involves network brandpromotion, network quality assessment, system alarm collection, fault declaration of professional equipment and service complaints, and other links,connect the strategy ofmarket and the maintenance of the network. This article will focus on the way how torealize the system module of service quilaty,.The module will mainly used for thenetwork quality evaluation and service quality improvement to promote each other aslong as to find hidden trouble of the network from a user’s centralized declaration andcomplaint. Eventually realize the goal that the user service information transferd to thenetwork development and maintenance department in the form of Numbers andproportion. The purpose of guiding network to improve will be achieved. |