Design And Test Of Network Complaint Analysis System For Hengshui Branch Of Hebei Mobile

Loyal and valuable customers are the assets of modern enterprises. They are always the very things enterprises compete for. The complaint is propitious to gather advices, to understand the demand or provide better service for the enterprises. Therefore, complaints from customers are intangible treasure for an enterprise. How to dispose the complaints appropriately, hold these guests and those underlying ones is a very important problem that any enterprise can't ignore.Today, Three communications providers in an increasingly competitive, facing the complex competition environment, who can really win the customer's heart, who will win in the competition. Customer complaints as one of the customers use behavior bring the important opportunity to enterprise for offset negligence. Attention handling network complaint is very important for enterprise. First, Through the network complaints, we can understand the case of network covering, it is the facts for project construction. Secondly, compared to other complaints, the network complaints unable to completely solve, and it always last a long time. How to handle complaints is very important to improve customer satisfaction.The article introduces the significance of complaint hand, firstly. Through introducing the importance of satisfaction, explains the importance of complaints. Analysis of Hengshui mobile network complaint status and existing problems, get the system's design goal and functional requirements. According to the system function demand, decide the system software architecture and classifying system function module, then introduction and designing function module. Last, discussed the acceptance test of this system, the complaints system development is completely.