Designed And Implementation Of VIP Management System For China Unicom Liaoning Branch

With the development of economic and the growth of information technology industry in China, there is a fierce internal competition among the domestic telecom operators to get more volume of users. In order to get a certain number of customers, carriers not only focus on customer needs, but pay more attention to customer service. In the telecom operator’s data sets, the VIP management is critical because that a large part of business income are from the VIPs. Telecom operators need to bring the best service to the VIP, and for the different VIPs, it should provide personalized service to enhance customer satisfaction and great loyalty. Through personalized management and analysis of the VIPs, the telecom operators not only maintain the existing VIPs, but also attract other VIPs.VTP Management System for China Unicom Liaoning Branch not only use cutting-edge science and technology, combine with advanced information management philosophy major clients, but also market in-depth discussion and analysis. The system is able to tap the potential of VIPs and keep abreast of the needs of VIPs. Through analysis of the VIPs’data, it can provide a superior service management system for the VIPs.In this paper, we implement the functions of traditional customer relationship management system, and take into account the VIPs’information to finish the VIP Management System for China Unicom Liaoning Branch. First, the analysis of the VTP Management System for China Unicom Liaoning Branch background and research status, and pointed out that the current customer relationship management system problems, based on the above analysis, given the functional analysis of the system as well as non-functional analysis. According to the system requirements analysis, we design the VIP Management System for China Unicom Liaoning Branch, database, as well as for the detailed design of each functional module. According to the detailed design, development the VIP Management System for China Unicom Liaoning Branch, while VIP Management System for China Unicom Liaoning Branch for a detailed test report from the test. Finally, the deficiencies and future work of the system is discussed.The operation results of VTP Management System for China Unicom Liaoning Branch show that the system is designed and developed to meet the current needs of corporate account manager, making VIP management more convenient, the system has broad prospects for development.