Design And Implementation Of Enterprise Customer Relationship Management System

Customer relationship management system, management science, information science, system science, modern communication technology and computer technology, can solve the problems faced by enterprises or organizations. The actual management of the system is based on Xinxin decoration company customer is prepared, for convenience of clients business enterprise and customer relationship information query and management work and meet the needs of different levels of management of all kinds of information demand, therefore, this paper describes the design and implementation of customer relationship management system for the enterprise.The three layer architecture design is adopted in this system, used for the development of Visual Basic6and Access database. The three layer architecture design is adopted in this system, developed using Visual Basic6and Access database. This article take the customer as the center, for management purposes, the key modules of the E-R diagram representation entity and entity relationship, according to the event sequence and the data to draw the flow chart of the system, detailed analyzes the function demand, the role of demand analysis, the existing problems and solutions are given. This paper mainly includes the basic information management module, customer management module, business module, statistics module, sales module and user management module six modules. In the commercial exchanges and statistics module gives a detailed design, to achieve the desired purpose, the module is a user view window and the realization of the code, and the system of the unit testing and integration testing in detail. The system through the integration of the information resources, to achieve the sharing of resources within the enterprise, so as to provide a more rapid and thoughtful service for customers, maintain and attract more and more customers.