It Service Management In The Management Of Operations Research And Application

The significant achievement of the popularization and application of informationtechnology impels enterprises to become information-based. On the other side, theenormous need of informationization promotes the high-speed development of informationtechnology. After the new concept—the integration and development of informationizationand industrialization, which is raised on the17thCommunist Party of China NationalCongress, enterprises increasingly realize the importance of using information technologyto promote the operation model of traditional business. Whether or not the use ofinformation technology can really advance the core competitiveness of a single enterprisedoes not totally depend on how much investment the enterprise puts on IT product butmore depends on the management of the applying process of information technology. Thisis what people always said—thirty percent on technology and the rest on management.Meanwhile, with the change of market and rapid development of scientific technology,who implements the IT service management needs IT like what the enterprise does onservice management. There are transitions need to be done, including the transition fromtechnology oriented to service oriented, and then from service oriented to operationoriented. All of these need to be integrated in the enterprise to show the core value of ITdriving business. Along with the widespread application of IT in enterprise activities ofoperation management, the competitive relation of IT among enterprises is no longer thepure comparison of technology but how it is involved and integrated on the operation. ITservice management nearly covers all the activities of IT operation and management in anenterprise; and it has the characteristics of being marketable, operational, productable andstandardizatable. In China, it will be a trend among professionals to widely apply andpromote the IT service management.X Grid enterprise has kept pace with the times, whose informationization already enteredinto a high-speed development stage; however it cannot satisfy the developmentrequirement of grouping. On the background of certain Grid enterprise’s grand-centralizedconstruction of its application system, the integration of system is higher, the range iswider, and the number of users is larger. There is an urgent need to build an IT operationand maintenance management system, which is systemized, standardized, normalized, andcan fit in with the province-centralized model, to level up the efficiency of IT managementand better support the business requirement of province-centralization. ITIL (InformationTechnology Infrastructure Library) is a process-based method recognized internationallywhich provides the best practical way of widely recognized as process-based IT service management.This paper carries researches and detailed requirement analysis on X Grid enterprise’s ITservice operation and maintenance management model based on the study of relatedtheories on IT service management. On the background of this enterprise’s uniformoperation and maintenance model, problems on existing operation and maintenancemanagement are found; then applying certain knowledge of IT service management, ITIL,and performance assessment, to design X Grid enterprise’s IT service management modeland remodeling plan on certain processes and to give the result of the implementation.Hope this study will help enterprises facing similar issues.