Business Process Optimization Study In ERP System Implementation In A Company

This article focuses on sales order receiving and finish goods delivery process, conductbusiness process optimization to improve efficiency and delivery service with BPRphilosophy when ERP implementation.A company is a world leading adhesive label material manufacture。 The adhesive labelis applied on food, drugs, commodity, electronics and logistic industry, the market iscontinuous increasing. The estimate increasing rate in coming decade would be11.2%peryear.The market is getting more and more competed. The earlier vendors of the market aresome Multi-national Enterprises such as UPM Raflatac and Avey dennision. With the marketincreasing, more and more China local vendors appeared in the market such as Jinlibao,Guanhao and so on. In the industry, customers always concern service performances ofdelivery service and quality.A company is a Multi-national company, its competition strength is quick deliveryservice, good and stable quality. As the management style of the industry is “multi-batch butsmall quantity per batch”, the information of sales order and work order is very complicated,which cause complicated communication in process of manufacture and delivery. A companyselected MFG/PRO ERP software of QAD to support the process5years ago. But the modelcould not fulfill the needing of quick increased business anymore. The low efficiency andfrequently error have caused low process efficiency and delivery delay.According to the industry and company’s performance and matrix, project will be focuson sales order receive and finish goods delivery process.Set delivery service, efficiency and other issues as target, investigate current process andtry to develop, assess and implement improvement solution. In the whole process, especiallyin needing analysis, solution feasibility analysis and result checking phase, we have collectedand summarized data according to A company’s criteria to illustrate project goals and results.When new solution went live, new process could run very smoothly. The key matrixes ofdelivery service and efficiency also have been improved significantly, goals are achieved. Atthe end, I have summarized the successful factors.