| Delivery to the home servicws is the ability to modern postal enterprises core competitiveness of the ultimate performance. With Chinese socialist market economic growth, traditional postal delivery to home gradually be broken. The competitor of this service sector is rapidly increasing, and the user's requirements also become more and more. Fast rhythm, dliversified, and personalized market demand forced postal no matter in delivering depth, service breadth, or in response capabilities that need constant change. Especially the postal mail delivery to home service process, has serious not adapt to the demand of the market and facing the ectremely severe challenges, How to optimize the postal delivery to home service process, and construct a delivery service process organization, it is a urgent project currently around the enterprise in china post.Based on the Porter five forces theory, situation theory, the service process reengineering and other theories. Access to research various related literature, at the checkout service mail delivery process were studied. Fundamentally change postal mail delivery service faced bad situation, it would have to present delivery to home sercive market sufficiently research, and analyzes the existing peoblems of process operation organization formulates plan, the countermasues and measures. For example, add to the resources of mail delivery services on the network, improving the quality of the management team, through the information integration technology delicery network operation efficiency means ascension, adjust the trip at mail delivery network organization and function framework class assignments, establish the individuation delivery service team. This paper mainly at G city postal mail delivery to home service process optimization for example, through the analysis and research and demonstration, and puts forward the postal mail delivery to home process optimization the implementation scheme. |
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