Monternet SP Customer Self-service System

For the better maintenance Shandong Mobile client interests, resolve and handling customer Monternet business process reflected in the hot, the customer service line to enjoy MONTERNET business consulting, account inquiry, information delocalization and faultreporting, complaint handling and other free services to address the problem, the subject of the development of special and Monternet SP Customer self-service system, the system is fully compliant data management platform is the core platform in the mobile value-added services, the system useson meeting the17cities in Shandong, Shandong Mobile customer service staff, the Shandong mobile Data Division, SP customer service staff, the SP business people and other management personnel, business management and information exchange interaction platform, customer self-service systems to Webeasy to operate approachable, provide unified standards and open interfaces, communication and other data services.Customer self-service system to meet the actual needs of production, to facilitate the Monternet Shandong operations center on business management and user inquiries and complaints processing, user management, business management and unified management of mobile value-added services, and provide a unified, standard, open interface, the system also provides data services query. Design and implement the functions of the system of three modules:public information, private information, complaint handling. Customer self-service system MISC system as the basis, add a layer of independent framework to discover business irregularities, control its impact range of real-time information sharing, good treatment measures for abnormal situation. Shorten the time of the Users the Monternet inquiries and complaints process through the system, improve user satisfaction, and effectively improve the efficiency of enterprises to solve the problem.