| Shanxi electric power95598customer service center was established for the95598power supply service system integration, the new system can realize consulting, fault, complaint, blackout information publishing business function, but the coverage is limited to telephone service, and the construction of Internet and SMS platform construction is relatively backward, diversified customer service and no effective development. Accordingly, I on the provincial95598can now achieve the function are introduced, and the service system to widen further research. Aimed at the home of95598customer service system development research, based on Shanxi electric power corporation customer groups, design a set based on the marketing system, to meet the needs of social development and the characteristics of production and management of power grid, the overall operation of the provincial centralized coordination95598customer service system construction plan.Shanxi electric power95598customer service system architecture study,95598of online business hall and SMS platform system architecture design research, and the combination of the two parts of the system functions on the functions of the whole system architecture design. The95598key technologies of the system were studied, including technical groups and routing strategy, information window management, interactive portal construction principle, interactive web portal application architecture, interactive portal configuration, short message platform construction principle, the structure and function of SMS platform, SMS platform configuration environment.The system architecture and key technologies, combined with Shanxi electric power95598’s operation of the system as a whole design. Among them, the overall design content includes service platform construction principle, system architecture, business platform interactive portal system deployment model, system data interaction, interactive portal safety design, safety design, information design, voice platform disaster recovery system design.Finally the system after the transformation of the operation analysis system, determine the future development direction of research.After the upgrade of the provincial95598customer service system is completed, make full use of marketing data sharing resources, fully improve customer service functions, improve customer service efficiency, enhance customer service quality. |
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