Design And Implementation Of A Bank Business Service Management System

The background of this paper is base on experience of A bank Business Service Management project. The paper discourse the procedure of business service management project engagement, include:Requirement Analysis, Architecture Design and Implementation. A Bank is a large finance Co. in domestic and has constructed large scale of IT infrastructure. In the mean while, more core businesses and services are depended on the IT system’s stability and capability. However A bank IT management and business service management belong to separate department. Company lack standard of IT maintenance examination and cost accounting. Once incident occurred, company has no way to analyze the root cause effectively, due to lack relationship analysis. How to build an overall IT service management infrastructure and manage IT resource from IT server and business service view? It is a common issue which many company faced.The paper first introduced the background of the project, explained why users want to build business service management systemThe paper introduced business service management related concept and technology, including:Business Service Management, Configuration Management Database, Common Data Model etc.The paper focus on business service management system design and implementation, it’s a contrywide project and the project has gone through requirement analysis, architecture design, detailed design and implementation process.At requirement analysis phse, the paper focus on functional and non-functional requirement analysis of two core subsystems.At architecture design phase, the paper focus on deployment design, functional design and integration design task.At detail design and implementation phase, the paper focus on detail design and development of two subsystems...