The Evaluation On Service Capabilities Of Community Health Centers And Satisfaction In Lanzhou

Objective To analyze the service capacity of community health service centers so as to sum up their advantage and disadvantage through a situation analysis on the development of community health services. Furthermore, to explore the priority of development of community health service centers and service capacity building in the future based on resident’s satisfaction survey and related result mentioned above.Methods15community health service centers and600residents were chosen by using stratified sampling and random sampling methods.Quantitative methods including questionnaire survey and descriptive statistics of related parameters were used for related situation analysis.Results The infrastructure of community health service center was basically matched the guiding criteria of the national urban community health service centers. The residents’ satisfaction on community health service center services was at high level. The structure of professional qualification, education and subject were unreasonable, the physicians and nurses accounted for72.14%, with shortage of the preventive health care workers and health managers, low management inefficiencies. The qualified professionals lacked and the quality of health services was not high. The construction of health information system lagged behind.The residents’ satisfaction of medical care environment ranked the highest, the next is the medical treatment accessibility, and the most dissatisfied items were the device configuration and medical cost.Conclusion The Community Health Center in Lanzhou needs to strengthen service capacity building, improve the overall quality of community health services in order to improve the resident’s satisfaction, establish and improve the information system and enhance sharing of information resources so as to improve the management efficiency.