The Top Customer Service System

Today's software industry has been seeing the rapid development in recent decade with robust progress of national economy. Along with the constant developing of information technology, IT has been paid more and more enterprise's attention. It is so exciting to find that a large number of IT projects in China have launched the implementation, but the actual results are often unsatisfactory. China's 2006 statistics show that less than 48% of IT projects get success. Now, due to fast change on technology, competitions among enterprises grow more and more. With increasing scope and complexity, software projects are often dogged by not meeting customer real needs, huge cost overrun, or delay. How to control efficiently risks occurred during projects is now a major task for most software enterprises.Risk management is an important part of project management, which includes 9 knowledge areas. Through scientific and efficient risk management on software projects, potential risks can be identified clearly and applicable preventative actions will take accordingly. Therefore, risks can be prevented in advance or impacts on the project can be relieved in a certain degree. It's an efficient tool for enterprise to improve project efficiency, monitor project progress and control project costs.The basic theory for software project risk management was studied in this article, including risk identification, risk analysis, risk control planning, risk tracking, and risk response and control. The related concepts, methodology and processes for software project risk management were introduced. Then a case, China Mobile Communications Corporation, was taken and the project status was analyzed. Detailed risk factors, which may impact on implementation of the project, were identified and analyzed one by one. Corresponding preventative action plan were made accordingly. Risk management was regarded as an efficient tool applied in the whole process during implementation of the software project management. It made the project achieved its scheduled targets successfully and made the project ended completely.Finally, study on risk management in this article was summarized and prospect for further development was also viewed.