A Research On Business Process Improvement Of Operations Management Of The China Construction Bank's Henan Branch

Along with the continuous deepening of China Construction Bank's Henan branch business operations management system reform, some problems result from parallel job management functions dispersion, positions set unreasonable and non-standard business processes on aspect of the process such as low business efficiency, high operation cost and weak risk control ability gradually expose. Their negative effects increasingly break out. These problems of processes and operations seriously deviate from the development goal, and restrict the further development of the department of operating management of China Construction Bank's Henan branch.This essay puts the present situation of operation management service of China Construction Bank's Henan branch as the object of study, through analyzing the existing problems of the process to find out the crux of the reasons that cause the problems of process. It regards the theories of The Procedure Improvement and 6 Sigma as the key and refers to the mature experiences'of American A Bank's business process. and uses the method of linking theory with practice to design the business developing needful procedure for the business of operating management of the China Construction Bank's Henan branch. It hopes to benefit the existing procedure issues of the department of operating management of China Construction Bank's Henan branch, to build a business operating process system of "efficiency acceleration", "cost saving" & "risk avoiding", to improve the support, service & guarantee in operation, to enhance the core competition in China Construction Bank's Henan branch and to bring the maximum economic and social benefits to the customers, inner employees and stock holders. Lastly the essay points out that business process improvement is a process of interaction that each internal departments of China Construction Bank's Henan branch cooperate, mutual support and completion together.Not only does the essay explore a feasible path for the next improvement business management process of China Construction Bank's Henan branch, but also it can provide reference meaning for business development of other provincial braches of China Construction Bank and other domestic commercial banks. At the same time, the essay also points out that the business process improvement is a systematic activity and a circulating and continuing process, which needs more bachelors pay more attention to and study.