Bank Of China Henan Branch Operating Process Reengineering

Since the nineteen eighties, many of the world’s advanced banks in the full reference to industrial production enterprise management innovation, take the lead in the banking industry to promote the reform of the management system for process reengineering as the core, and gradually establish a market-oriented, customer-centric business processes, establish flat, centralized, standardized, lean organization system. Today, the domestic commercial banks are faced with capital constraints, the marketization of interest rate, changing customer needs, open market competition and other challenges, these changes have profound impact on the development of domestic commercial banks. Service as a way to realize the value of commercial banks, has become one of the core competitiveness of commercial banks. Business process reengineering is refers through the process integration, centralization, standardization, automation processing background process bank, and realize the scale of operations management, through the bank end integration, outsourcing non core business, shared service center and lean management experience for customers to provide a complete range of products and services, at the same time cost optimization and risk prevention.The first chapter introduces the background, the research purpose and meaning, and research ideas and methods. The second chapter, the commercial banks operating process related concepts, analysis of the commercial banking operation process reengineering value as well as the domestic and foreign commercial bank operation and development. The third chapter, the operation status of the Bank of China Henan branch, and through the way of the questionnaire on the Bank of China Henan branch operation problems of analysis. The fourth chapter, aiming at existing problems of Bank of China Henan branch business process reengineering scheme. The fifth chapter puts forward facing, Bank of China Henan branch operations in the reengineering process of operation risk and the precautionary measures.