The Research Of Public Service Motivation Between Employees In The Public Sector And Telecomunications Industy

With the change of government functions in recent years, the government is turning from a service-oriented government approval of the government, the people gradually to the public service sector workers put forward higher requirements, and continue to provide better quality public services are as the current government is a key point. In this situation, how to improve the attitude of public service personnel and service efficiency, and improve the level of the entire public sector services is also increasingly becoming a regular topic of concern.Telecommunications industry as a typical state-society sector, its research and development in order to promote their products or services, in its corporate structure of the system, also has a huge number of foreign service personnel. But you can see is that the telecommunications industry service personnel of the complex composition, education varies, the quality also varies, but the system in the industry rules and effective management of the industry, provide a rich and efficient service, also formed unified service concept: to all customers as center! So what is the motive of their services, what factors affect their services, the real comparative study by the public sector can learn from them to effective management, motivation and find better ways to enhance job satisfaction.Conclusions of this study focused on the following two aspects: (1) general service employees in the telecommunications public service motivation in there, and more latitude to measure from (2) public service motivation prevalent in all sectors, public administration departments and state-owned enterprises according to their actual circumstances the use of public service motivation theory, and then derived from the different management methods can learn from each other.