Design And Implementation Of Cell-phone Client Service Consultant System Based On JSP

With legal awareness enhanced, more and more consumers buy the behavior such as mobile phone. "Dual buying" includes buy the products and buy services. In this case, doing bad after-sales service means to keep consumers out of the door. Enterprises provide after-sales service, but it is difficult to satisfy the consumers'requirement, such as maintenance without records or record not complete, charges not transparent and after-sales service timely problems such as maintenance. Especially it has become the main default of a traditional domestic enterprise's after-sales service.Along with the rapid development of the Internet in China, people use this new technique to working for themselves increasingly. Due to the web page can be the text, images, sound, animation, video and so on many kinds of media information set at an organic whole, not only make information display more vivid, and make the information browsing more convenient, meanwhile WEB page realization of online trading platform, customer information feedback, went to the lavatory between firm and customer information exchange, so many enterprises to strengthen enterprise well-known. To WEB sites as external demonstration window, carries on the internal and external information exchange, and the same is true for customer service consulting. More and more companies begin to build, maintain and manage after-sale service of websites, making the network service consulting service provides a high real-time interactive, become display and promote enterprise product, reflect the enterprise management concept, organizational culture, brand image of channels.Mobile phone customer service consultation system by computer network and Internet information quickly and efficiently flow to make trade body face the whole world, to provide weekly 24 hours a day, 7 days round-the-clock service, customer demand as the center planning and arrangement of the operating segment. Meanwhile the network information sharing of users have more initiative, also can reduce enterprise operating costs, offers flexible trading space, increase of business opportunities.The JSP (Java Web Server) is based on a Java Servlet and the entire Java system development technology, the Web is a kind of dynamic Web standard technology, using this technique can create display dynamic generation of the Web page content, establishing advanced, safe, fast and cross-platform dynamic websites. In the traditional web HTML files added Java fragments and JSP tags, constitutes the JSP page. Web server to meet request access JSP page, first execution of fragments, through the JSP engine automatically be compiled into the Servlet, then executed, later each call, executive compiled Servlet, will eventually to implement results in HTML format returns to the customer. Fragments can operate database, be redirected web and send email, etc. This is a dynamic web site needs to function. All program operation are executed on the server, network upload to client is only obtained results to the customer's demand is very low browser. The Jsp offers a variety of ways, visit Java scale-up Servlet, Applets and Web Server, therefore, the Web application functionality can be divided into several clearly defined public interface module, through the Jsp put them together. The diagram below, in users connect JSP website, users request pages, the JSP page request, will the user response alone for web request for data is transformed into the request, through the Java Bean processing the request and returns the data package into HTML page back to the user.The system is a cell-phone client service consultant system based on JSP. It is implemented by JSP+JavaBean, and it utilizes three layers B/S structure to realize web page display and web page logic separately. All programs is executed on the server and the results are transmitted to client end by network, so there is little requirement to the browser of client. In users connect JSP website, users request pages, the JSP page request, will the user response alone for web request for data is transformed into the request, through processing the request and returns JavaBean data encapsulation into HTML page back to the user. Give full play to the advantages of JSP and JavaBean technology, satisfy the system requirements.This system to simplify service process, improve the working efficiency, promise timely service and effective service. Mainly includes the realization of commodity information of administrators to increase and decrease, modification, maintenance records of customer, increase and decrease of user information management, product introduction, the customer for goods according to information model, characteristics, the detail information, customers query message, online stores, customer guestbook, maintenance records, customer chat, query FAQ module.User can real-time inquiry own maintenance records and message, did not buy the user can understand that commodities provided by the query the detail information etc, and can see has purchased users with feedback information, understanding commodity durability, The system to provide the user chat rooms, FAQ service, convenient for the user to better understand the product. Provide online shop on the net is convenient for the user to choose goods.The process of the construction of the whole system, including technical analysis, overall design, functional design, database design, detailed design and coding realize module, each function modules including the presentation layer, intermediate, and storing procedures.