Operation And Maintenance Of Network Business Management System

With the level of information technology to improve gradually, not satisfied with the user know what happened in the IT environment, because the more complex IT environment, information and events need to focus on the more, and showing a geometrically increasing the situation. In this case, on the one hand is to continue to strengthen the management system's intelligence to understand the IT environment to enhance the accuracy, more importantly, on the other hand, is how to get more intuitive, more importantly, management information, and how to determine what information is more important? Requires certain information to the original association management and processing, this sort of standard, core business is information on the extent and impact of correlation, which is critical for the organization's business operations, quality of service-oriented business management period.However, to establish a core business-oriented IT management system, the key is to establish a business-oriented quantitative evaluation index system operation, and quantitative assessment of this indicator must be a well-designed integrated automated monitoring and management platform to drive in order to ensure its enforceability and sustainability.We received extensive attention in the current ITIL and BPM system, in essence, is a kind of business-oriented IT operations practice guidelines, but because ITIL is based on the foreign IT practice, especially large, complex IT services organization modeled on the definition of the practice , therefore, difficult to copy the ITIL framework and processes to improve our IT maintenance of specific performance. The contents of this thesis is based on the organization to effectively cut the actual situation, using a core ITIL-based thinking, but a higher integration and ease of use means for the construction of an IT operation and maintenance management system.