Research And Implementation Of Sharing Customer Information Among Heterogeneous Bank Customer Management Systems

With the development of science and technology, the bank cannot develop without computer and network. The bank information system is in progress, and the bank business not only involves the deposits and loading but also other Intermediary Business like gold, insurance, financing, fund, etc. The current banks are different from the traditional banks, as the bank businesses are different. Every business has separate customer relationship management, which produces many customer relationship management data. The numerous systems have a lot of customer information, even the same customer have different information, which makes data redundancy or data mistakes. This status is bad for the development of bank, so the share of separate customer relationship management is very necessary and good for banks.The Unifying Customer Relationship Management (UCRM) in this paper can share and interact with the customer information in different customer relationship management systems. The UCRM make the data consistency, which is based on SOA and implemented using Enterprise Service Bus (ESB) and Web Service. The ESB can implement the data transformation and data transmission. The Web Service implements the data importation, exportation and distribution.Based on UCRM system architecture, the paper infers to two modules, which are customer merger and real-time customer interaction. The prior can merge the different business system's customer information into the UCRM's database, which accord with standardization and regularization.The real-time customer interaction module can make the customer information consistency between different customer systems. The module is implemented using ESB and Web Service technology. The paper describes the synchronization and interaction ways between the UCRM and other systems. Every way infers to data exportation, importation and distribution.Lastly, the paper summarizes the accomplished works and future work, which includes data qualities, data monitoring and operation authorization.