A Multilevel Study Of Emotional Intelligence, Efficacy And Performance In Teams

With the fast changing of the market-oriented economy environment, more and more enterprises have considered team as an effective organizational structure in order to response the market-change quickly. Therefore, research about team has become a frontier area in industrial and organizational psychology. In teams, the interactions among employees are accompanied by the emotional infection with each other. A high level of emotional intelligence of the team can help the team to adapt the work environment better, promote the collective-efficacy, and then improve its job performance. This research attempts to explore the impact of emotional intelligence on job performance at both individual and team level and how the efficacy affects the relationship between emotional intelligence and job performance. This research uses the questionnaire method, using a unified questionnaire consisted of revised emotional intelligence measure, team emotional intelligence measure, self efficacy measure, collective efficacy measure, individual performance measure, and team performance measure. Those questionnaires are distributed to employees of different teams from various enterprises of 6 cities across China. Confirmatory factor analyses and regression were used for the data analysis. The results showed a significant correlation between the individual level and team level. Furthermore, emotional intelligence related to performance partially through efficacy at both the individual and team levels; emotional intelligence mediate the positive influence of team emotional climate on self-efficacy, and self-efficacy mediate the positive influence of collective-efficacy on individual performance.