Corporate Online Tax System Intention Empirical Study

E-Government is one of the most important measures in government reformation, and the government makes the huge service investment in this programme. The research on factors influencing adoption of e-Government service becomes the focus in the world. This thesis examines factors influencing adoption of electronic tax-filing systems among business organizations in Zhejiang Province. Drawing on Rogers' Innovation Diffusion Theory and on the literature such as CRM, TAM et al., the thesis develops a theoretical framework from the demand side. It discusses the adoption influences from three perspectives: the technological, organizational, and inter-organizational. The thesis uses survey data from 93 business organizations and analyzes the data by SPSS13.0. It has following innovative points:(1) Demand satisfying is the most important factor on adoption intention. Based on existing documents, this thesis adds the CRM theory, and proposes that demand satisfying is positively related to the adoption intention. The result shows that Demand satisfying is the most important factor on adoption intention.(2) Trusting in Government and Trusting in internet have different effect on adoption intention. This thesis divides the Trust into two parts: Trusting in Government and Trusting in internet, and they have different effect on adoption intention: Trusting in Government shows a significant positive relationship with adoption intention, but Trusting in internet dosen't.(3) External pressure doesn't affect the adoption intention. In this thesis, the external pressure roots in the government. So, all the business organizations have the same external pressure, and it resulting in that the external pressure variable has no significance in this thesis. So, there is no surprise that external pressure and the adoption intention have no significant relationship.(4) Perceived easy of use will not affect the adoption intention. The thesis incorporates demand side considerations into the research, and the result shows that perceived easy of use will not affect the adoption intention if the e-Government doesn't satisfy the business organizations' demands. It tells us that the demand satisfying is the most important factor in all influencing factors from other side. Also, the business organizations can pay the tax by. the electronic tax-filing system under the helpness of the government agents. So, the business organizations will not care that whether the system is eray to use.