Tourism public service is not only a branch of the public services, but also one of the important contents of the public service. With he sustained and rapid development of Chinese tourism industry, Industrialization, popularization has become the main characteristics of Chinese tourism. So the importance of tourism public service gradually highlights, both central governments and local governments have begun to pay attention to the construction of tourism public service.This thesis is based on the tourism public service, elaborates the domestic and foreign research on the general situation of tourism public services. In the thesis, the author defines the basic concepts and theoretical framework of tourism public service system. And then summarizes the construction experience of tourism public service system both at home and abroad. Harbin tourism public service system has achieved a remarkable progress, but there are still some problems, such as short of enough attention, lack of supervision mechanism, and tourism public service needs improving. The thesis focuses on the improvement of Harbin tourism public service system. First, the government should pay attention to the importance of it, and then the customers’ requests as the dominant. |