Study Of Digital Preservation System User Quality Of Service Indicator System

Digital repository is one of the most important parts of digital library, and the quality of its function and service directly affect the long-term subsistence and development of digital library. It is a very arduous and complicated work to build a digital repository which involves lots of technical and social factors. To ensure the function of digital repository, standards or criteria must be followed to provide high quality services to end users. Some American and Europe countries have studied standards of digital repository since 1990s, and the construction of digital repository and related criteria have taken shape, while in our country, it has just been at start. Therefore, it will be worthwhile and significant for constructing digital repository and related criteria in our country to analyze the relative problems and to put forward some feasible solutions to them.The eventual purpose of digital repository is to preserve the cultural heritage of humankind in long-term, and to provide trustworthy access service to users. Thus, the customer service criterion is one of the most important standards of digital repository. It can promote the quality of customer service, the satisfaction of end users and the long-term development of digital repository. This dissertation discusses 4 main aspects on the construction of digital repository criteria in detail and put forward ways to improve customer service quality. Firstly, this paper points out that customer service is one of the core attributes of digital repository and analyzes problems of customer service in digital repository, meanwhile, it put forward ways of improving service quality. Secondly, it summarizes the research status of digital repository audit checklist and criteria in foreign countries, and analyzes the designing goal and strategy of two representative criteria. Thirdly, based on the analysis, this paper makes suggestions on the designing principle and technical structure of digital repository customer service criteria. Finally, it gives suggestions on the development of digital repository customer service criteria.