Customer Communication Costs, Error Handling System

The telecommunication industry is in the ascendant and developing vigorously. It becomes one of the best industries that have Bright future. The latest statistics of information industry show the number of Chinese mobile users reached 300 million, which takes the first place of the world. This mammoth crowd of user brings huge business opportunities to the mobile field. Concurrently with the leapfrog development of telecommunication industry, telecommunication competitions too in change gradually focus of operator in the field of mobile communication----- By expenses (price war) to promote customer's service quality change competition. And its kind of business increases by a large margin with the cooperation between every telecommunication operator and SP facilitator (the service provider of content). Following the increase of the business kind, various unidentified ones withhold the expenses and increase in a large amount too. In this case, the customer's appeal rate is also climbed and raised by a large margin. For the complaining rate of effective reducing customer, China Unicom Yibin Branch Co., Ltd. of communication, issue "error of the telephone expenses, policy that return doubly".This paper mainly focuses on using PowerBuilder—the Integrated developing instrument of visual database to develop "China Unicom Yibin branch corporate client communication expense error process system" and realize the issue "error of the telephone expenses, policy that return doubly". Through this system, client data, phone list, and phone bill error can be inquired about, and corresponding pre-processing and processing of phone bill error, statistics and stuff number management can be realized. It can quickly and effectively solve the problem of low efficiency during the process of Yibin Uni-com handling consumers' complaints about phone bill error, thus improve the quality of service and make consumers more satisfied. The first part of the paper introduces the development of the system "Customer service" and the inevitability of the introduction of "China Unicom Yibin branch corporate client communication expense error process system". The second part of the text introduces the development of PowerBuilder mainly; and carry on PowerBuilder technology to sketch, which is to make readers to understand the development of PowerBuilder; the fourth part go on" China Unicom Yibin branch corporate client communication expense error process system "demand analyze especially; the fifth part describe conceptual design and realizing and setting up of the environment of this system in detail; finally carry on the brief summary to this design.