Research And Analysis On The Service Management System Of EMS Service In Zhongshan Post

In recent years, the continuous development and maturity, computer technology and network technology and other emerging technologies with the calculation of China’s information technology popularization and application of continuous, China is now entering the era of e-commerce. Zhongshan postal EMS customer service center as the business development and progress, especially in the growth of online shopping service brings business surge in relying on existing staff and technology premise, has been insufficient to quickly resolve the current business needs, including customer Sent incoming demand. Zhongshan branch of adherence to the "scientific development, and network integration," the new management of road, trying to play the role of network technology for government, business, public service to build the people’s livelihood,"last mile" access, and provide a strong support system software.The paper introduces the research background Zhongshan Postal EMS Service call system, significance and current research projects and application of, clearly the content and the main thesis work. After Zhongshan Postal EMS Service call system to transform business processes, using paper described and analyzed using the unified modeling language (UML), through the use case analysis and use case descriptions, given the overall function of Zhongshan Postal EMS Service call system and sub-function package diagram, the data analysis, the thesis of the data systems needed to deal with the various functions carried out by analyzing the entity class diagram, the establishment of a database table structure; Finally, the paper made to carry out research and analysis summarized, and further work is prospected.