Research And Analysis On Quality Control Management System Of Customer Service (Dongguan Center)

With the development of the domestic mobile communication,the competition concept and mode of many operation business are changing.If they want to keep the original traffic and increment,it must study on quality inspection management to improve efficiency、service level and decrease customer churn.The paper introduces the quality inspection management system of customer service (Dongguan Center) on background、significance、present situation and makes clear the reaserch content and the main work of the paper.In business analysis,the paper analyze the flow of original traffic、the existing problems、organization,and give the new traffic.In function analysi,the paper makes clear the systerm’s function according to use case analysis and use case description.the function include quality inspection planning management、quality inspection execution management、quality inspection result management、quality inspection feedback reconsideration management、basic data management、personal data management.It also gives the general function package diagram and the accessorial function package diagram.In data analysis,the paper analyze the data of processed by system function blocks,given the entity class relation graph with establishing database table structure. The paper finally has carried on the summary to the research and analysis of the work, and the further work is prospected.According to research and analysis quality inspection planning management、 quality inspection execution management、quality inspection result management、 quality inspection feedback reconsideration management、basic data management、 personal data management of the quality inspection management system of customer service (Dongguan Center),it makes quality inspection more standard、more efficiency.And at the same time,it lay the realization of foundation for the quality inspection management system.