Isp Market Competition And Service Quality Evaluation

In this paper, I try to set up a suit of ISP Technology Service Quality r evaluation models guided by market, which rely on combining my study in MBA and work experiments. I also try to find a suit of effectively controlling and managing corporation methods evaluated by market. There are seven chapters. First, I introduce ISP 憇 market competition process and foreground in China. Then, I analyze its posture and elements. Last, For the chief competition element ---Technology Service Quality, I analyze its market-measuring standards and set up a suit of market evaluation guideline system and some evaluation methods. This thesis emphases practicability in process of managing ISP maintenance. In the violent market competition, it maybe has some useful reference value for China ISP dealers to make right analysis, control Technology Service Quality level and make scientific evaluating management.