Telecom Operation Support System It Operation Management Development And Research

For the China's telecommunication operator's operation support system, what the operation process the biggest challenge is, as well as how solve this problem? At present in the market did not have the ready-made theory and the methodology, transports when China's IT operation maintenance management had obtained understands its importance fully, how to guarantee that the Chinese IT system can display its greatest value? In the current Chinese telecommunications industry just reorganized completes, the market just to enter the steep competition in the situation, how does the operation support system transform gradually by the cost centers into the profit center?The paper mainly base on the Chinese telecommunication operator, under the present condition, the operation support system's IT operation maintenance management, helps the domestic telecommunication operator true implementation by the market impetus. This paper through to the actual case's description and the analysis, utilizes the strategic management which studies and the aspect and so on market marketing study knowledge promulgates the domestic telecommunication operator reality in the operation support system development, how has closely transports operation maintenance management based on ITIL practice methodology IT serve management.The operation support system's running attention management is safeguards enterprise's account executive and the development, the customer support service management is a goal, realizes to operator's telecommunication foundation network, the IT foundation construction carries on the global administration for the foundation and the guarantee, is an telecommunication operation enterprise long-term work and the core business.The paper through the analytical study telecommunications industry's operation support system, the research domestic telecommunication operator's enterprise strategy to transports the influence which operation maintenance management, proposed based on the ITIL telecommunication operation support system the strategic reforming request which.The paper analyzed the domestic telecommunication operation enterprise's internal and external environment, the union domestic telecommunication operation support system has transported operation maintenance management the actual situation, analyzed the telecommunication existing operation support system to transport operation maintenance management to serve the management pattern the existence question, proposed the adaptation next generation's operation support system transported operation maintenance management based on the ITIL telecommunication to manage the new pattern the method, and proposed that the telecommunication transported operation maintenance management to need to optimize, the improvement to transport the operation maintenance management flow and to transport the operation maintenance management and the pattern specifically.Finally, the paper unified the ITIL best practice methodology to the telecommunication operation support system to carry on the thorough analysis, proposed, the operation support system, to transport the principle which operation maintenance management managed should follow.