The Research Of 'a' Company For The Innovative Way Of The It Processes

The design of the departmental process has direct impact on the ability of the department's services delivery and managing capability。The Excellent Business model through the Information Technology and Management could help the IT to meet the customers' needs by using the enabling technology and methodology to accomplish the business strategy, products and services delivery.The dissertation analyses the 'A' company making use the IT to manage and design the efficiency IT process which is different from the enterprise's Business restructuring and Process Reengineering.Process management is the essential way of executing the strategy. We establish the new structure to manage the process. The process management described in the paper including: Using the process structure to manage one or multiple process owners' responsibilities and role distributions; Comprehensive way of connecting the managing structure to the organizational strategy design and improvement; Reporting tools, measuring, verifying and controlling processes; establish the cross functional processes to meet the customer's CTQs (Critical to Quality) and goals of the processes; Explicitly connecting the key performance output variables (KPOVs) with the organizational strategy. By integrating the IT services with the customer focused process to enhance the services delivery and support. Utilize the information technology (IT) to ensure the smooth implementing of the organization process, at the same time to fulfill the Customer Service Level Agreement (SLA).To be successful implementing the IT process change, the organization management culture needs to be in-place to support the change process. Excellent business thinking and ideas have been commonly used in all sections and departments. The excellent IT process not just in using the process management, it is through the training to integrate and use the excellent business tools set, method and structure for planning, managing and improving. In such a way that daily managing activities measures can be realized.The case study in this dissertation is useful for the beginner to understand the Process management, Balanced Scorecards and related management theory. The case study is also useful and valuable for the senior and middle management who are managing the change and result.