Yunnan Post Logistics Co., Ltd. Company Management To Improve Customer Service Quality For The Purpose Of Analysis And Applied Research,

China's modern logistics industry in the 20 years through the development of distance, there has been strong demand for third-party logistics. In the market to encourage demand, China's third-party logistics industry has been booming development. With accession to the WTO, foreign logistics enterprises have entered China to seize the high-end and professional logistics market, also to our third-party logistics enterprise development has brought enormous challenge.Yunnan Post Logistics Services Limited after five years of practice, business has taken initial shape, Business to Business gradual transformation of the mode of third-party logistics, third-party logistics services to focus on the operating pattern has basically established. Currently the market has set its own brand image, with a number of domestic and foreign enterprises to cooperate establish a stable relations of cooperation. With the continuous development of business and upgrade the quality of customer service has become the next focus of sustainable development. Yunnan Post Logistics Services Limited adjustment and planning management system, norms related business processes and information flow not only to meet customers growing demands for third-party logistics services, meet the comprehensive upgrading customer service quality requirements, but also to meet Yunnan Post Logistics Services Limited long-term development, prosperity demands.In this context, the article in the relevant theoretical basis, with the actual management of Yunnan Post Logistics Services Limited to upgrade the quality of service customers for the purpose of the company Management Analysis and applied research, identify problems and propose appropriate solutions. These approaches in actual management has been applied and achieved good results.Firstly, the third-party logistics and customer management related theories are reviewed, mainly on their definition, content and development of application.Then,we using the SWOT method of Yunnan Post Logistics Services Limited conducted a comprehensive analysis, established enterprise development strategies breakthrough, and clear the development of the company's core purpose of regulation, think the quality of services Yunnan Post Logistics Services Limited is the inevitable choice.The article IV of Yunnan Post Logistics Services Limited in customer service quality management for the purpose of the problems a diagnostic analysis to identify the existence of the problem, the next step for the reconstruction to build a foundation.Finally, The article on the above issue a specific solution, These measures culminated in the adoption of their work behavior is implemented, and the actual operation played a good effect. The article also gives some research in the next step.