Evaluation Of The Third-party Logistics Service Quality Customer Satisfaction Perspective

With the rapid development of social economy, the logistics industry has been rapid development, but now, bring about the rapid development of logistics has many problems, consumers continue to complain of modern logistics, lead to a decline in customer service satisfaction of logistics enterprises, logistics enterprises can not obtain the loyalty of the consumer, so,this paper makes the thorough discussion on how to improve the logistics service quality.Firstly, the development status of modern logistics to make a briefoverview, analysis of the problem, and combined with the content of literature to find out influencing factors of logistics service quality, using DEMATEL model to make reason of various factors, analysis center of.Secondly, according to the DEMATEL analysis results in the formation oflogistics service quality evaluation system of customer satisfaction from the perspective of the application of network analysis method, the construction of logistics service quality evaluation model of customer satisfaction from the perspective of the internal logistics servicedepartment, Yunnan auspicious clouds Feilong company as an example,to find out the logistics service quality the best service, finally, according to the logistics service quality deficiencies now put forward suggestions,provide reference for the improvement of logistics service quality.