Research On Organizational Performance Connotation Of Public Hospital And Its Enlightenment On Performance Evaluation

Objective:Based on the Co-term analysis of performance,combined with the practice and characteristics of public hospital,the study defined the connotation of organizational performance of public hospital in our country.By comparing the analysis on the status quo of performance evaluation of hospital and non-profit organization,followed the thinking of performance evaluation of the health system,we conceived the theoretical route of performance evaluation in the public hospital. In order to provide theoretical base for better performance evaluation and improvement.Methods: Through theoretical analysis and professional consulting, the performance connotation and status quo of performance evaluation were analyzed by applying the theories and methods of public management, public policy analysis and sociology, etc. The main methods include word frequency analysis, Co-term analysis, biostatistics and brain storming.Results:Firstly,Performance is an abstract concept which has border broad. The connotation of performance included the dimensions of economics,sociology and management. It also included 40 elements of the concept.Secondly,Organizational performance of public hospital in our country is defined as:under the conditions of the existing resources,in the process of actively fulfill social responsibilities and basic functions;form the basis of internal management and external effects,hospital acquired the output which is maximum. It included social benefits, economic benefits,managerial efficiency and efficacy.Thirdly,the content and scope of public hospital performance should follow the logical order of the task,that is, resourcesâ†'activitiesâ†'outputsâ†'results. Resources is defined as activities required by the resource consumption;activities refers to functions performed process and managerial activities;output refers to the removal generated by the hospital activities and the services they provided;the result is the impact to public health of the outputs,mainly to improve the health status of people who received treatment.Fourthly,the theoretical path of organizational performance evaluation of public hospitals composed five basic aspects,that is,objectives,contents,methods,indicators,standards and performance evaluation report. Performance evaluation which includes social,economic and managerial efficiency,it is necessary to reflect the overall working conditions of public hospital.Finally,the enlightenment of organizational performance connotation for performance evaluation included 4 points:Judging from the value-oriented,public hospitals should be"people-oriented"and its performance should be reflected in public and non-profit;From the evaluation contents , it included social benefits, economic benefits, managerial efficiency and efficacy;From the subject of the evaluation,performance evaluation of public hospitals should be diversified;Judging from the evaluation method,the current performance evaluation method used more in public hospitals application is Balanced Scorecard Method.Discussion and Suggestions:(1) Cleared social responsibility of public hospitals and strengthen the social effectiveness evaluation;(2) Correctly understand the connotation of economic and social benefits and the dialectical relationship between them;(3) Established hospital performance evaluation institution, improved the performance appraisal system;(4) Emphasized performance evaluation feedback, promoted the performance management comprehensive construction of public hospital;(5) To strengthen the meaning construction of public hospital, progressive realized the regress of "public welfare" of public hospital.