Research On Reengineering Of Processing Of Passports & Visas For Public Affairs In Shanghai Institutes Of Chinese Academy Of Sciences

International exchange played a significant role along the science and technology development of Chinese Academy of Sciences. In the new era, the importance of international cooperation will be further expressed as it will build an effective way for the innovative country and leaping-forward technological development.Shanghai is one of the areas with active international exchanges. The volume of visiting scholars going abroad with public purpose increases every year. The former process dealing with passport & visa applications ran with more and more problems emerging. Shanghai Branch, therefore, decided to reengineer the process so as to make it much closer to the clients.On consulting to the research works concerning BPR, a theoretical model is presented in this thesis: Business strategy is created to meet the need of market demand, then the reengineering of business process will occur to gear the strategy, and then the organizational structure and human resources will follow to ensure the implementation of the new business process. During the period, technology and culture involved will act as a platform to support the reengineering process.A group of research fellows were asked to examine the model and to dissemble elements in the theoretical model into more detailed factors. Thus, the theoretical model was made to be more concrete with the characteristic of the process of passport & visa for public affairs.A questionnaire was made on the basis of the theoretical model, and was sent to decision-makers, administrators, operators and clients of the process, on the occasion that the reengineering was first started. The purpose of the questionnaire was to testify the theoretical model, and to verify the interactions among different factors. The professional statistic software SPSS was used to analyze the collected questionnaires. The result from principal components analysis shows the following: 1. People laid more attention to the human resource management most during reengineering, and follows with organization structure modification, and then the strategy. People laid least attention to the supportive circumstances. 2. No independent factor is extracted concentrating on business process itself, which merged forwards into the strategy and backwards into the human resource or organization structure. This finding showed difference with the theoretical model as the business process itself could not be an independent factor. It has correlation with either the strategy, or the organization structure, or human resource management. It played a fundamental role of a bridge between decision-making and organizational adjustment. 3. The training of the operators of the process is more likely to gather together with organization structure. This coincides with the latest theory of learning organization. Based on the above findings, a modification is made to the theoretical model. Hopefully, this research will provide with reference to some similar business process reengineering.